Software and Firmware:
This maintenance covers any malfunction to the software components and its functionality and along with improper use outside of specific user guide parameters.
Customer Support is available to assist you and provide additional documentation to address the requirements of installation and deployment of ILV software across the enterprise.
Software updates, patches, security alerts and main patches.
Tax updates, legal and regulatory (Local & International)
Major versions of products and technology, including general maintenance releases, selected functional versions and documentation.
To help enterprise customer stay in touch with front line issues, ILV manages all ILV Software Assurance and Support communication through designated contacts.
Priority Case Queuing
Your support request is acknowledged and queued for priority response and troubleshooting.
Requested services assistance 24/7.
Access to Customer Support Web Connection (support via internet 24/7) including the ability to record service requests online